Frequently Asked Questions
Yes, we provide free telephone advice on all legal matters within our expertise. If no one is available to assist immediately, we can schedule an appointment at a convenient time.
Yes, you can communicate with your solicitor in person, via email, or over the telephone.
Legal claims can sometimes face challenges. If a solicitor is not handling your case effectively, requesting a change is reasonable. However, we carefully review all details before agreeing to transfer your case.
Yes, all legal work is handled by our qualified solicitors, with whom you will have direct contact at all times. They hold a Practising Certificate from the Solicitors Regulation Authority, authorizing them to provide regulated legal services to the public.
No, we do not handle Legal Aid cases. However, we offer fixed costs for most cases and flexible payment plans, giving you peace of mind by knowing the exact cost upfront.
Yes, we offer Conditional Fee Agreements ('No Win No Fee') for certain cases, including personal injury, employment, and other legal matters. Terms should be discussed with your solicitor, and while success isn't guaranteed, we only take cases with good prospects. We also provide Contingency Fee Agreements, where we claim a percentage of monetary awards if successful, but you pay nothing if the case is lost.
If you are a new client or we don’t yet have your identification on file, please bring the following to your first interview:
(1) Your passport or driving licence photocard with counterpart.
(2) A utility bill or bank statement showing your current address. This is required to meet strict anti-money laundering regulations.
We make every effort to meet any time limits you have. Depending on the urgency of your case, we can arrange same-day appointments, or typically within 24 hours. For urgent matters, our solicitors are available outside normal office hours.
Charges vary significantly between firms based on the type of work, the solicitor's experience, and the complexity of the case. We offer a free initial consultation to assess your case, with no obligation for either party. At this stage, it's important to discuss the potential costs, and we will provide this information. Terms of business, including fees, will be confirmed in writing.
Yes, we offer fixed legal fees for most Family, Immigration, Landlord & Tenant, and Will writing services, so you'll know the cost upfront. Once a fixed fee is agreed, it will not increase, regardless of the complexity of the work.
Yes, we are happy to set a cost limit and will not exceed it without your prior consent.
An inexperienced or unqualified solicitor may charge less but could take longer to handle your case, resulting in higher costs due to delays and unnecessary correspondence. We focus on efficiency and avoid sending unnecessary letters that would increase your costs.
Yes, we find email to be the most efficient way of communicating and are happy to correspond with clients via email if that is your preference.
Rest assured, everything we do is fully confidential. We are bound by the Solicitors Code of Conduct to maintain client confidentiality in all our interactions.
Yes, we will keep you updated through letters, email, texts, or any other form of communication you prefer.
